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The tour is available only on the WeGoTrip app. This is a different app from the source or app you booked the tour if it's not WeGoTrip site or app
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To ensure the quality of the download, please remember to do so before your visit
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Please note that there is no staff at the meeting point or staff on site for this tour. You can start the tour at any time from the meeting point
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An Android version 7.1+ or an iOS smartphone version 12+ is required for the audio guide. You will need around 100 MB of free space for the download
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All visitors must pass through a security check prior to entering Madrid Palace
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For reduced or free tickets, you must bring a valid proof of eligibility
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Free for: kids <5 with a free ticket, disabled visitors + 1 escort and jobseekers
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Free for nationals of EU & Ibero-America 16:00-18:00 (Oct-Mar) / 18:00-20:00 (Apr-Sep)
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Show your smartphone ticket at the entrance for individual visitors, on Explanada de la Almudena
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Please note that you will also need to show the PDF ticket that you will receive by email